RETURNS & EXCHANGES

We stand behind all of our products which we sell. If you are dissatisfied with any item it may be returned to our Durban head office within 7 days of receipt for a refund, credit or exchange as long as it is unused, all packaging is intact, and our packaging seals remain intact and not tampered with. This is to ensure all pieces are not misplaced, used or damaged. Should the packaging not be satisfactory, you are at risk of not receiving a refund or exchange for the product. Should you return an item, and the product is not faulty, you will be charged handling fees. Kindly report any queries or problems on products immediately to info@thetoyfactoryshop.co.za.
All returns can be couriered to:
The Toy Factory Shop
Lillies Quarter Basement
Builders Way
Hillcrest
3610
Att: Karen – 031 7658238
or posted to:
The Toy Factory Shop
PO Box 74677
Rochdale Park
4034