PAYMENTS & DELIVERY

DELIVERY TERMS & CONDITIONS

  • We offer free delivery for orders over R250.  This does not include wholesale orders.
  • Free delivery will take place, by Courier, to Major Main Centres (take 2-5 working days) 
  • * Free delivery will take place by Courier or Post Office or Postnet (if there is one in that area) to all Regional Areas (takes 3-5 working days).
  • * Regional deliveries will be at The Toy Factory Shop discretion, depending on the size of the box.  We might decide to courier the parcel or send it via Post Office or Postnet if there is one in that area. All tracking information is sent to the customer via email.
  • Delivery to Remote Areas, Townships and Farms will be Posted (takes 5-7 working days… dependent on Post Office strikes).
  • Orders under R250 will have a surcharge of R150 added.

To find out if your area is Major, Regional or Remote, you can download this 6.8mb PDF document to check.  

COURIER LIST OF AREAS BY AREA CODE

For wholesale orders, click here https://toyfactoryshop.co.za/wholesale/

For orders outside SA borders, please email the order to info@thetoyfactoryshop.co.za for a delivery quotation. ** Our delivery is only for online customers, not in-store customers**

SENDING A GIFT?  If your order is for a gift recipient and you would like us to gift wrap it, please choose that option when adding the item to the cart.  All gift wrap items will be sent with an accompanying note from the sender and there will be no mention of The Toy Factory Shop on the paper work or packaging.

PAYMENTS

Payments can either be done via Direct Deposit or EFT into our bank account, or you may use the PayU payment gateway for all types of payments.
For Direct Deposit or EFT, we will only despatch the order once the monies are reflecting in our bank account. 

payu_logo_2x For more information on PayU, visit their website www.payu.co.za