PAYMENTS & DELIVERY

DELIVERY TERMS & CONDITIONS

  • We offer free delivery for orders over R350.  This does not include wholesale orders.
  • Major Main Centres:  Free Door-to-Delivery via Courier (takes 2-5 working days) 
  • Regional & Remote Areas:  Orders under 5kg * Volumetric Weight…Free Door-to-Door delivery via Courier (up to 7 working days) Orders over 5kg * Volumetric Weight… Free Counter-to-Counter delivery via Postnet or SAPO (takes up to 7 working days)
  • Farms and Townships:  Free Counter-to-Counter Delivery via SAPO
  • All tracking information is sent to the customer via email
  • Orders under R350 will have a surcharge of R100 added, regardless of where the order is being delivered to (same terms as above)
  • * Volumetric Weight refers to the size of the box the order is packed into.

To find out if your area is Major, Regional or Remote, you can download this 6.8mb PDF document to check.  

COURIER LIST OF AREAS BY AREA CODE

 

For wholesale orders, click here https://toyfactoryshop.co.za/wholesale/

For orders outside SA borders, please email the order to info@thetoyfactoryshop.co.za for a delivery quotation. ** Our delivery service is only for online customers, not in-store customers**

SENDING A GIFT?  If your order is for a gift recipient and you would like us to gift wrap it, please choose that option when adding the item to the cart.  All gift wrap items will be sent with an accompanying note from the sender and there will be no mention of The Toy Factory Shop on the paper work or packaging.

PAYMENTS

Payments can either be done via Direct Deposit or EFT into our bank account, or you may use the PayU payment gateway for all types of payments.
For Direct Deposit or EFT, we will only despatch the order once the monies are reflecting in our bank account. 

payu_logo_2x For more information on PayU, visit their website www.payu.co.za